If you have forgotten or lost your password, please click on the forgotten password link available from the Login page. From here please answer the subsequent security and known information questions, clicking next step when finished.

Once your identity has been confirmed you will be able to set a new password.

Once you have successfully logged in you will be able to change your password within the "Your Account" page. Please ensure you save changes when you have finished.

If your account is disabled please contact Equiniti using the details on the Contacts page.

If you cannot complete the password reset process through the link on the log-in page or get the message "Sorry, that username does not exist in our systems" please contact Equiniti, who will be able to reset your password, using the details on the Contacts page.

If you’re a member, you can choose to set up Two-Factor Authentication for use on this website. If you haven’t logged in for a while, you might see this suggested next time you do so; otherwise you can always use the Your Account menu option and enable it from the Account Management page.

To get it working, you’ll need to download an authenticator app to your smartphone, which you can then use to set up authentication using the instructions on the page. Once clicking the ‘enable Two-Factor Authentication’ button and then choosing ‘Yes’ to enable, click on the Authenticator App button and use your app to scan the QR code shown there. Your app will then tell you it has added an account, and show a code which will change every several seconds. Entering the code on the website completes setup.

The next time you log into the website with your username and password, you will be prompted for the latest code for this account on your authenticator app to continue.